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Terms / Conditions

The usage of and purchases from this website is subject to the following terms and conditions:

All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Throughout the following terms and conditions, the term “www. exotichairboutique.com or “us” or “we” or “the company” or “the website” refers to the owners of the website, Exotic Hair Boutique. Whereas, the term “you” or “your” or “customer” or “client” refers to the user or viewer of this website. Your purchase from or usage of www.exotichairboutique.com implies that you have read and accepted these terms and conditions.

Definitions
Natural Hair Texture: Because we sell virgin natural hair, there will be texture differences due to the organic nature of our products, which are grown naturally from donor scalps. 
Natural Hair Color: We only ship natural Hair colors. These colors are natural black and various shades of brown.

Payment Terms via PayPal
We accept payment through PayPal and phone orders only. In the case of PayPal payments, we only accept payments from those with PayPal confirmed/verifiedaddresses to protect our customers from fraudulent purchases made.

Out of Stock Product
We do not accept back orders for products. If an order is accidentally placed for an out of stock product, we will contact the customer by email and give you the option of choosing a different product or a refund. We only cancel orders and provide refunds for items that are not in stock at the time of order placement.

Order Cancellation
Orders cannot be cancelled once submitted through PayPal.

Failed Delivery, Incorrect Shipping Address, and Refused Shipment
We only mail our products to PayPal confirmed addresses. If an order is returned to us due to a failed delivery, incorrect shipping address, or refused shipment the order will become the property Exotic Hair Collection.

Lost Shipments
All packages are insured and tracking numbers are provided from our shipping carriers. In the case of a lost shipment, a complaint will be issued to the shipping carrier employed to mail the order.

Privacy Policy
This Privacy Policy governs the manner in which Exotic Hair Boutique collects, uses, maintains and discloses information collected from users (each, a "User") of the Exotic Hair Boutique website ("Site"). This privacy policy applies to the Site and all products and services offered by Exotic Hair Boutique.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Exotic Hair Boutique collects and uses Users personal information for the following purposes:

  • To improve customer service
  • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
  • We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to Terms and Conditions
Exotic Hair Boutique reserves the right to change these terms and conditions and prices as it sees fit without notification. It is the customer’s responsibility to read and understand the terms and conditions before placing an order and to check for changes.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Exotic Hair Boutique
1430 Dragon Street, Suite 13 Dallas, Texas 75207
469.930.9444
orders@exotichairboutique.com


Thank you for business and enjoy your hair!